Cafe Server

Role and Responsibilities:
Fairway Market wants to ensure that all of our customers are receiving the best shopping experience each time they walk into our store. The essential duties for a Caf? clerk are to provide excellent, friendly, upbeat customer service while preparing and serving a wide variety of caf? products. As a Caf? clerk, your passion for assisting others and providing catering knowledge and products will help the operations inside your store.
Department-specific Responsibilities:
To monitor, clean and organize the cafe area and complete shift duties
Prepare all orders according to product procedure manual
Complete all front-of-the-house (FOH) functions on an opening, mid- or closing shift, proper caf? ambience, housekeeping and set-up, food and beverage quality, safety and pace
Ensure product availability, adhere to merchandising guidelines and receive department loads
Adhere to all procedural guidelines set by the Food Service Department
Serve customers efficiently through knowledge of caf? products and menus, as well as product selection
Make sure items are properly priced in a timely manner
Receive loads while keeping an eye out for freshness and conditions of products
Keep department and equipment clean at all times, following company and department sanitation guidelines
Observe safe and sanitary food handling practices at all times including, but not limited to, proper hand washing, use of food handler gloves, hair restraints, storing product in appropriate areas, etc. Maintain daily, weekly and monthly cleaning schedules
Maintain proper temperature and humidity levels for cafe products
Properly prepare orders that are to be submitted in a timely manner
Ensure accuracy in regards to receiving orders and stocking items
Set up, organize and maintain professional item display of products for the customers
Maintain professional appearance at all times. Serve as a role model and lead by example.
General Responsibilities:
Proactively engage customers, promote product and sales, build customer relationships, and provide G.R.E.A.T. customer service that encourages customer loyalty and add value to the Fairway brand
Work collaboratively with fellow employees and managers and recognize teamwork and diversity throughout the store to resolve conflicts respectfully and in a timely manner
Maintain a strong time and attendance record to ensure the smooth flow of departmental operations
Maintain a clean and safe work environment by practicing high standards of food and human safety and sanitation techniques provided by Fairway work rules, policies and Health Department regulations
Replenish department supplies frequently to ensure efficiency of workflow and employee job tasks
Adhere to all department-related and company-related work rules and policies while upholding Fairway's core values of integrity, respect and excellence
Attend mandatory trainings and recognize and seek opportunities for continuous learning. Provide feedback to management to help improve operations
Perform miscellaneous roles assigned by management that would help the team on an as-needed basis
RequirementsWho apply for the Caf? clerk position must possess the following skills:
Excellent interpersonal skills and proactive approach to customer service
Strong customer service skills and ability to interact with other people and participate actively in department and staff meetings
Strong teamwork and diversity awareness and ability to recognize and welcome differences among people and resolve conflicts respectfully and in a timely manner
Organizational and time management skills and ability to prioritize requests and department activities
Problem-solving skills to effectively assist customers in a wide range of different transactions and other service related issues
Meet physical demands required for the position
Effective communication skills and ability to read, write and comprehend English
Availability to work weekends, holidays and other prime times of business
Must be at least 18 years old to work in the caf? department
Work Environment and Physical Demands
Continuous interaction with customers and coworkers in a fast-paced work environment
Exposure to various food allergens throughout the store
Frequent motions such as standing, walking, kneeling, squatting, bending, lifting and reaching
Working in an environment with fluctuating temperatures
Standing and walking for 4-6 hours at a time
Must have basic math skills which include addition, subtraction, multiplication and division
Ability to lift up to 60 lbs.
Ability to read and interpret documents such as department manual
Ability to prioritize tasks, multi-task and balance friendliness with efficiency while maintaining focus
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