Vitamins Manager

Role and Responsibilities
Fairway Market wants to ensure that all of our customers are receiving the best shopping experience each time they walk into our store. The Vitamins Manager is an integral part of the Fairway Market experience. As a Vitamins Manager, you will ensures excellent customer service by giving prompt, friendly, and knowledgeable information and guidance on our large selection of supplements and related products. This position is responsible for one of the most popular departments in our Stores, including strong product knowledge, leadership and supervision, ordering and inventory control, sales events, gross margins, and ensuring friendly customer service.
The following are role and responsibilities of the Vitamins Manager position:
Department-specific Responsibilities:
Provides excellent customer service.
Treats their department as their business; weighs all buying decisions and risks carefully
Orders and maintains inventory levels of supplements and related departmental products.
Ensures product is stocked, faced and clean. Packs new products onto shelf
Trains and supervises vitamin department employees, and leads by example.
Maintains a neat, orderly and efficient department.
Maintains an in-depth knowledge of vitamins, supplements, and other health and beauty items in the department.
Assigns duties to workers and schedules work hours, vacations, and break periods in accordance with State Labor Laws and Sprouts policies.
Trains workers in store policies, department procedures, and job duties.
Orders merchandise, supplies, and equipment.
Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
Works with Buyer and Store Manager to determine additions to or deletions of inventory, based in part by information obtained through careful and frequent evaluation of sales reports and current market trends.
Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
Assists team in research and acquisition of any item/items requested by customers in a timely manner.
Assists sales workers in completing difficult sales.
Sells merchandise by helping customers locate product; provides guidance on use and differences in types of products without "prescribing"; goes above and beyond to meet customer needs.
Displays an extensive understanding and knowledge of natural foods supplements, human anatomy, and makes suggestions to consumers based on this knowledge.
Plans, follows through with, and maintains department merchandise and promotional displays.
Properly merchandises goods in the department.
Ensures shelf labels and signs are accurate.
Other related duties as assigned.
General Responsibilities:
Proactively engage customers, promote product and sales, build customer relationships, and provide G.R.E.A.T. customer service that encourage customer loyalty and add value to the Fairway brand
Work collaboratively with fellow employees and managers and recognize teamwork and diversity throughout the store to resolve conflicts respectfully and in a timely manner.
Maintain a strong time and attendance record to ensure the smooth flow of departmental operations
Maintain a clean and safe work environment by practicing high standards of food and human safety and sanitation techniques provided by Fairway work rules and policies and Health Department Regulations
Conform to Fairway's uniform policy and maintain a professional appearance at work
Adhere to all department-related and company-related work rules and policies while upholding Fairway's core values of integrity, respect and excellence
General Responsibilities (continued):
Perform miscellaneous roles assigned by management that would help the team on an as-needed basis
Recognize and seek opportunities for continuous learning and supply feedback to management to help improve operations. Attend all required training.
RequirementsSkills and Qualifications:
Candidates who apply for the Vitamins Manager position must possess the following skills:
High school diploma or equivalent supplemented with college courses in nutrition or related field, and a minimum of 2-4 years of vitamin, homeopathy, or holistic experience with leadership duties
Strong knowledge of vitamins, supplements, health and beauty aids, and a passion for holistic health.
Clear and effective communication skills.
Strong organizational skills and the ability to multi-task.
Outstanding customer service skills.
Ability to effectively manage in a fast-paced environment.
Strong Customer Service skills and ability to interact with other people and participate actively in department and staff meetings.
Strong teamwork and diversity awareness and ability to recognize and welcome differences among people and resolve conflicts respectfully and in a timely manner.
Organizational and time management skills and ability to prioritize requests and department activities
Problem-solving skills to effectively assist customers in a wide range of different transactions
Meet physical demands required for the position
Effective communication skills and ability to read, write and comprehend English
Availability to work weekends, holidays, and other prime times of the business.
Working knowledge of applicable computer programs used in the day to day operations of the department.
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