Sales Supervisor, Nanuet

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
REPORTS TO: Store Manager/Assistant Store Manager
DIVSION: Retail
MAIN JOB OBJECTIVE
To achieve personal and store sales goals, and to develop lasting client relationships. To provide staff supervision and guidance, complying with all company policies, procedures and directives. To ensure the highest level of customer service standards are maintained at all times.
ESSENTIAL JOB RESPONSIBILITIES
SALES GENERATION
Meet personal and store sales goals
Continue to develop personal sales techniques and assist in the development of
associates' sales techniques to maximize sales
Utilize elevated levels of sales and service to maximize sales performance
Demonstrate an in-depth knowledge of the merchandise
After closing a sale, monitor all details including: shipping, alterations (if applicable), and
special requests to ensure customer satisfaction
Ensure all sales related policies and procedures are maintained
Maintain a keen interest in the fashion industry and market trends
CUSTOMER SERVICE
Support and encourage staff to provide the highest level of customer service
Build and maintain repeat clientele by utilizing personal client book and assisting staff
with utilizing their client books
Resolve all client problems and complaints quickly and effectively, ensuring client
satisfaction
Assist sales associates with various customer service issues (i.e. dissatisfied customer,
returns, defective merchandise)
OPERATIONS
Collaborate with store manager in areas of risk management, physical security,
store cash controls, and inventory management
Assist in the training of sales staff in all areas of appropriate register usage and
maintenance
Understand and properly execute all management register functions
Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all
shipping/receiving related paperwork
Participate in inventories
Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite
location on an as needed basis
MERCHANDISING/VISUAL
Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at
all times
Assist in the implementation and maintenance of all merchandising/ visual directives
Ensure deliveries are properly processed in a timely manner
Identify product concerns in a timely manner
Communicate inventory needs to support the business goal
HUMAN RESOURCES
Ensure image and grooming standards are professional and reflective of the brand image,
at all times
Adhere to work schedule, inclusive of time and attendance
Support and assist in follow-up for all training programs and seminars
WORK EXPERIENCE
Minimum 2 years specialty retail experience.
We are an Equal Opportunity Employer M/D/F/V



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