General Manager

The GM is responsible for ensuring the smooth, efficient and profitable operation of a club with a focus on driving membership sales. The GM directly reports to the Business Director (BD). The GM manages a Customer Service Manager (CSM) (if budgeted for the club), a Fitness Manager (FM), a team of sales professionals, and any other team members who do not report to a CSM or FM. If there is no CSM in the club, this would include clean team, welcome team, babysitters and Sports Club for Kids team members.
Key Focus Areas
Team performance and effectiveness
Member satisfaction and retention
Membership sales
Profit and loss management and financial results
Brand ambassador
Required Skills and Experience
3-5 years of management experience in a fitness, hospitality or retail environment, including direct experience in profit and loss management, revenue generation and people management
Physical demands include ability to regularly walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking of weights, moving of equipment as necessary)
Must be able to work other hours necessitated by business need or as scheduled by the BD
AED/CPR Certified
BA or BS degree (preferred)
Job Competencies Required
To successfully perform in the role, the GM must be able to show demonstrated proficiency in the following leadership competency areas:
Ability to develop a high performing team
Ability to achieve measurable results
Ability to create an environment of mutual respect, trust and accountability (TSI Environment)
In addition, the GM must be able to show demonstrated proficiency in the following job specific competency areas:
Ability to drive membership sales
Ability to control costs
Ability to prevent and resolve conflict
Ability to deliver a high level of customer service
Ability to plan and organize the work necessary to run a successful club

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